Terms of Service

1. Who we are

Get On Scene ("Get On Scene", "we", "us") is a subscription service operated by the operator of Get On Scene. These Terms are an agreement between you and us. By creating an account or using Get On Scene, you agree to them. If you don't agree, don't use Get On Scene.

2. Who can use Get On Scene

• You must be at least 18 years old and able to enter a binding contract.
• Get On Scene is meant for towing, roadside-assistance and recovery professionals and the businesses they work for. You're responsible for holding every licence, certificate and permit your work requires.
• One account is for one person. Don't share your sign-in. Each driver needs their own account.

3. What Get On Scene does - and doesn't do

• Get On Scene collects traffic incident information from third-party and public sources and shows incidents near you.
• We don't control those sources. Incidents can be missing, late, in the wrong place, already cleared, or not real. Times, likes, street names, distances and camera pictures are provided "as is".
• Get On Scene is not an emergency service. If someone needs help, call 9-1-1.
• Weather warnings come from Environment Canada. Our "road effect" wording is our own estimate, not an official forecast.

4. Safe and lawful use

You agree that you will:

• Not read or operate Get On Scene in a way that breaks distracted-driving laws. In Ontario, that means not holding or using a hand-held device while driving. Set up Get On Scene before you drive, or have a passenger use it.
• Obey all traffic laws and speed limits. Never follow emergency vehicles unlawfully or drive unsafely to reach an incident first.
• Follow all instructions from police, fire, paramedics and highway staff at a scene, and respect closures and towing-zone rules.
• Follow the Towing and Storage Safety and Enforcement Act, 2021 (Ontario), its regulations, and any municipal towing by-laws, including the rules about soliciting at a scene and the rights of vehicle owners to choose their tow provider.
• Not use Get On Scene to harass anyone, interfere with an emergency response, or invade anyone's privacy.
• Not copy, resell, scrape, reverse-engineer or overload Get On Scene, or try to get around its security or payment.

You are solely responsible for how you drive and for every decision you make using information from Get On Scene.

5. Your account

Keep your password secret and tell us if you think someone else has used your account. You're responsible for activity on your account. You can change your password or delete your account from your profile at any time.

6. Plans, trial and payments

• Get On Scene costs $30/month (plus any applicable taxes), billed monthly in advance through our payment processor, Stripe. We never see or store your full card number.
• New subscribers may get a 7-day free trial. If you don't cancel before the trial ends, your first monthly payment is charged automatically.
• Your plan renews automatically every month until you cancel. You can cancel any time. See our Cancellation Policy.
• If a payment fails, we may pause your access until it's fixed.
• We may change the price with at least 30 days' notice by email or in the app. The new price applies from your next billing date after the notice period, and you can cancel before then.

7. Your location

Get On Scene uses your device's location while the app is open to find incidents near you. See our Privacy Policy for details.

8. Changes to Get On Scene

We keep improving Get On Scene and may add, change or remove features or data sources. A source may stop being available at any time. We'll try to give notice of big changes.

9. Ending your access

You can stop using Get On Scene and delete your account at any time. We may suspend or close an account that breaks these Terms, puts people at risk, or doesn't pay. Sections that should keep applying after an account ends (for example, sections 10-13) will keep applying.

10. Disclaimer

To the extent the law allows, Get On Scene is provided "as is" and "as available" without warranties of any kind, including that it will be accurate, complete, timely, uninterrupted or fit for a particular purpose. We don't promise that you'll get to any incident, win any tow, or earn any income.

11. Limit of liability

To the extent the law allows, we aren't liable for any indirect, incidental, special or consequential loss, lost profits or lost business, or for any accident, injury, damage, fine or penalty connected with driving to or working at an incident. Our total liability for any claim about Get On Scene is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms limits rights you have under consumer protection laws that can't be limited.

12. Indemnity

If your use of Get On Scene breaks the law or these Terms and someone makes a claim against us because of it, you agree to cover our reasonable costs of that claim.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute, unless the law where you live gives you a different right.

14. Changes to these Terms

We may update these Terms. If a change is important, we'll tell you by email or in the app before it takes effect. Continuing to use Get On Scene after that means you accept the new Terms.

15. Contact

Questions about these Terms: the contact details in your Get On Scene account emails.